We will work with you to understand your business inside out. We will create toolkits, knowledge banks and FAQs to ensure that we deal with all customer service queries in a way that works for you.
Come rain or shine, compliment or complaint, we will manage all reviews, messages and comments in a timely manner. Where necessary, we will escalate queries to a member of your team.
We will engage and listen to consumers in real time. We will increase brand affinity, reduce response times, and measure your success.
A crisis can strike at any time. We will implement a crisis management plan to protect your reputation against the unthinkable.
You will have a direct line to a member of our team so that you can relay any requests immediately.