Social media customer service that looks after your reputation

We provide customer service and reputation management for businesses and brands on social media. Whether you’re looking to improve your online reputation or to manage your channels, we’ll help you thrive.

Talk to us to turn comments and reviews into customers.

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How we can help

Onboarding and Setup

We will work with you to understand your business inside out. We will create toolkits, knowledge banks and FAQs to ensure that we deal with all customer service queries in a way that works for you.

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24/7 Customer Service

Come rain or shine, compliment or complaint, we will manage all reviews, messages and comments in a timely manner. Where necessary, we will escalate queries to a member of your team.

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Social Listening

We will engage and listen to consumers in real time. We will increase brand affinity, reduce response times, and measure your success.

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Crisis Management

A crisis can strike at any time. We will implement a crisis management plan to protect your reputation against the unthinkable.

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Direct Line to Your Team

You will have a direct line to a member of our team so that you can relay any requests immediately.

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Reporting

We will provide monthly reports on our activity for your peace of mind.

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You're in good company

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Say hello

Imperial Leisure

Creative Communications Agency



London
+44 203 637 2639
22 Coronet Street
London
N1 6HD
United Kingdom
Singapore
+653 129 2832
36 Carpenter Street
Singapore
059915
Los Angeles
+1 310 893 6104
Address coming soon!