- TikTok For Business
- All Nippon Airways
- Empress 1908 Gin
- Kodak Moments
- British Council
- Millennium Hotels and Resorts
- Bandai Namco
We're an award-winning community management agency based in London and Singapore providing 24/7, worldwide community management by humans for brands and businesses.
Onboarding and setup: We start with an onboarding process where we work with you to understand your business inside out. We will create toolkits, knowledge banks and FAQs to ensure that we deal with all customer service queries in a way that works for you.
24/7 customer service: come rain or shine, compliment or complaint, we manage all reviews, messages and comments in a timely manner Where necessary, we escalate queries to a member of your team.
Quality assurance: we monitor and train our agents on a regular basis to ensure quality remains high and your business is represented in the best way possible.
Crisis management: a crisis can strike at any time. We can work with you to develop a crisis management policy and respond to crisis to ensure your business remains protected.
Direct line to your team: you will have a direct line to a member of your so that you can relay any requests immediately.
Reporting: we provide regular reports on our activity for your peace of mind.
Some words and accolades from our clients and the press.
Name games aside, we have to hand it to Imperial Leisure, the company that executed a new iPhone-centered advertisement aimed at raising awareness for Jaffa oranges.
We have worked with Imperial Leisure for over 7 years and for good reason. They are consistently helping us come with innovative and creative solutions to help us achieve our objectives across content production, social media, paid social and even retail.
Always enjoyed working with Imperial Leisure. The team are very creative, responsive and supportive with all our needs. We know we can count on them for all of our requirements ranging from global campaign creative development to creating engaging social media content.
They have been extremely accommodating to needs required across the various regions. Requests are always met with a positive attitude and delivered on time.
Millennium Hotels and Resorts
As far as adverts go, this is one of the better ones.
One of the best PR stunts of the year.
Your work was incredibly well received and really did a great job of introducing the new pack to our distribution network with maximum impact. Thanks again.
Here is a selection of our latest projects and clients
Discover how we activated influencers across the globe to launch the elite tier of Millennium Hotels and Resorts' loyalty proramme.
Discover how we partnered with top influencers and KOLs to create memorable collaborations and showcase the unique selling points of XM, an award-winning trading platform.
We worked with the TikTok For Business Team to launch their TikTok Channel for South East Asia in order to enable businesses, brands and agencies to get the most out of TikTok.
Ramblings from contributors and the team.
Social media managers and creators no longer need to rely on third-party tools or Creator Studio to schedule posts on Instagram.
Twitter is the next social media platform to join the video content trend and align with the TikTok-led shift by launching two updates to improve their video experience.
TikTok is becoming more than just entertainment, with younger audiences using the platform to search for things to do and places to try.