We're an award-winning community management agency based in London and Singapore providing 24/7, worldwide community management by humans for brands and businesses.
London +44 203 637 2639Unit 117 372 Old Street
London
EC1V 9LT
United Kingdom
Singapore +653 129 283236 Carpenter Street
Singapore
059915
Our 24/7 Community Management Approach
Onboarding and setup: We start with an onboarding process where we work with you to understand your business inside out. We will create toolkits, knowledge banks and FAQs to ensure that we deal with all customer service queries in a way that works for you.
24/7 customer service: come rain or shine, compliment or complaint, we manage all reviews, messages and comments in a timely manner Where necessary, we escalate queries to a member of your team.
Quality assurance: we monitor and train our agents on a regular basis to ensure quality remains high and your business is represented in the best way possible.
Crisis management: a crisis can strike at any time. We can work with you to develop a crisis management policy and respond to crisis to ensure your business remains protected.
Direct line to your team: you will have a direct line to a member of your so that you can relay any requests immediately.
Reporting: we provide regular reports on our activity for your peace of mind.
You're in good company
TikTok For Business
All Nippon Airways
Twitter
Empress 1908 Gin
Swatch
Laundryheap
Kodak Moments
British Council
Millennium Hotels and Resorts
Drambuie
Mizuno
Bandai Namco
Testimonials
Some words and accolades from our clients and the press.
Name games aside, we have to hand it to Imperial Leisure, the company that executed a new iPhone-centered advertisement aimed at raising awareness for Jaffa oranges.
Engadget
We have worked with Imperial Leisure for over 7 years and for good reason. They are consistently helping us come with innovative and creative solutions to help us achieve our objectives across content production, social media, paid social and even retail.
Kodak Moments
Always enjoyed working with Imperial Leisure. The team are very creative, responsive and supportive with all our needs. We know we can count on them for all of our requirements ranging from global campaign creative development to creating engaging social media content.
They have been extremely accommodating to needs required across the various regions. Requests are always met with a positive attitude and delivered on time.
Millennium Hotels and Resorts
As far as adverts go, this is one of the better ones.
Mashable
One of the best PR stunts of the year.
The Drum
Your work was incredibly well received and really did a great job of introducing the new pack to our distribution network with maximum impact. Thanks again.
Drambuie
Our Latest Work
Here is a selection of our latest projects and clients
Discover how we partnered with top influencers and KOLs to create memorable collaborations and showcase the unique selling points of XM, an award-winning trading platform.
We worked with the TikTok For Business Team to launch their TikTok Channel for South East Asia in order to enable businesses, brands and agencies to get the most out of TikTok.
Jimena Muchsel speaks with us about what it’s like to work with brands in our influencer series, where we’re asking 10 creators 10 questions. Jimena posts fitness-focused content along with a dash of lifestyle and comedy.
