fbpx 24/7 Community Management Agency | Imperial Leisure

24/7 Community Management Agency

We are now offering our community management services as a standalone offering to all organisations, large or small. You, too, can benefit from the same community management service trusted by global brands. Think of our community management team as a community management agency providing 24/7, worldwide community management. Our team will become an extension of your team and provide a seamless customer service experience.

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Depending on the volume of messages that you receive, we offer Pay Per Message or Pay Monthly pricing models.

Pay Per Message
Pay Monthly
Monthly fee
Starts from $300 USD
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Monthly messages and reviews
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24/7 availability
Ticketing system
Status calls and reporting
Proactive engagement
Bespoke services

Our services


Onboarding and Setup

Our team will guide you through the seamless onboarding process, helping you set up your social media profiles, define your goals, and tailor a community management strategy that suits your unique brand.

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Customer Service

Come rain or shine, compliment or complaint, we manage all reviews, messages and comments in a timely manner. Where necessary, we escalate queries to a member of your team. We can provide 24/7, 8/7, 8/5 or whichever model works for you.

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Review Management

We enhance your online reputation by monitoring and responding to customer reviews, ensuring a positive image for your brand.

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Proactive Engagement

We don't just manage but also lead your community. We engage your audience in positive dialogue to build a loyal and enthusiastic online following.

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Content Moderation

We safeguard your digital space – apps, forums, platforms, competitions or any other platform – from harmful content, ensuring your community remains a vibrant and positive space for user interaction.

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Crisis Management

A crisis can strike at any time. We work with you to develop a crisis management policy and respond to crises to safeguard your brand's integrity, ensuring clear and effective messaging during turbulent times.

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Quality Assurance & Training

Through our quality assurance process, we ensure consistently high quality in your social media presence. We provide ongoing training and support to our team to ensure that they maintain the high standards that our clients expect.

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We provide regular reports on our activity and the health of your community for your peace of mind.

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Account Management

You will have a direct line to a member of our team so that you can relay any requests immediately.

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You're in Good Company

  • TikTok For Business
  • All Nippon Airways
  • Twitter
  • Empress 1908 Gin
  • Swatch
  • Laundryheap
  • Kodak Moments
  • British Council
  • Millennium Hotels and Resorts
  • Drambuie
  • Mizuno
  • Bandai Namco

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+44 203 637 2639
Unit 117 372 Old Street
United Kingdom
+653 129 2832
36 Carpenter Street