24/7 Community Management Agency

100% Human.

We're an award-winning community management agency based in London and Singapore providing 24/7, worldwide community management by humans for brands and businesses.  

Request a ProposalSee our services

Request a Proposal

hello@imperialleisure.com

London
+44 203 637 2639
Unit 117 372 Old Street
London
EC1V 9LT
United Kingdom
Singapore
+653 129 2832
36 Carpenter Street
Singapore
059915

Our 24/7 Community Management Approach

Onboarding and setup: We start with an onboarding process where we work with you to understand your business inside out. We will create toolkits, knowledge banks and FAQs to ensure that we deal with all customer service queries in a way that works for you.

24/7 customer service: come rain or shine, compliment or complaint, we manage all reviews, messages and comments in a timely manner Where necessary, we escalate queries to a member of your team.

Quality assurance: we monitor and train our agents on a regular basis to ensure quality remains high and your business is represented in the best way possible.

Crisis management: a crisis can strike at any time. We can work with you to develop a crisis management policy and respond to crisis to ensure your business remains protected.

Direct line to your team: you will have a direct line to a member of your so that you can relay any requests immediately.

Reporting: we provide regular reports on our activity for your peace of mind.

You're in good company

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    TikTok For Business
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    All Nippon Airways
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    Twitter
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    Empress 1908 Gin
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    Swatch
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    Laundryheap
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    Kodak Moments
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    British Council
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    Millennium Hotels and Resorts
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    Drambuie
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    Mizuno
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    Bandai Namco

Testimonials

Some words and accolades from our clients and the press.

Name games aside, we have to hand it to Imperial Leisure, the company that executed a new iPhone-centered advertisement aimed at raising awareness for Jaffa oranges.

Engadget

We have worked with Imperial Leisure for over 7 years and for good reason. They are consistently helping us come with innovative and creative solutions to help us achieve our objectives across content production, social media, paid social and even retail.

Kodak Moments

Always enjoyed working with Imperial Leisure. The team are very creative, responsive and supportive with all our needs. We know we can count on them for all of our requirements ranging from global campaign creative development to creating engaging social media content.

They have been extremely accommodating to needs required across the various regions. Requests are always met with a positive attitude and delivered on time.

Millennium Hotels and Resorts

As far as adverts go, this is one of the better ones.

Mashable

One of the best PR stunts of the year.
 

The Drum

Your work was incredibly well received and really did a great job of introducing the new pack to our distribution network with maximum impact. Thanks again.

Drambuie

 

Our Latest Work

Here is a selection of our latest projects and clients

TikTok Channel Marketing for TikTok for Business South East Asia

We worked with the TikTok For Business Team to launch their TikTok Channel for South East Asia in order to enable businesses, brands and agencies to get the most out of TikTok.

Find out more

Laundryheap Awareness Campaign

 We worked with the Laundryheap to develop a video campaign to elevate Laundryheap from noise.

Find out more

PixPax TikTok Creator Campaign

We created a TikTok campaign for PixPax featuring creators.

Find out more

24/7 Community Managemement Services

Content management

  • Content scheduling
  • Quality assurance
  • Scheduling optimisation
  • Sourcing and managing user generated content

24/7 Customer Service

  • Proactive engagement
  • Management of complaints and reviews
  • Escalation of queries to your organisation

Reporting

  • Regular reports with analysis



 
 

The Latest from our Blog

Ramblings from contributors and the team.

Instagram adds in-app post scheduling, Facebook expands professional mode, Snap partners with Amazon and YouTube rolls out Primetime Channels

Social media managers and creators no longer need to rely on third-party tools or Creator Studio to schedule posts on Instagram.

Find out more

TikTok launches downvotes, Instagram tries DM alerts, Facebook tests ‘Subscribers Only’ posts and Twitter rolls out video updates

Twitter is the next social media platform to join the video content trend and align with the TikTok-led shift by launching two updates to improve their video experience.

Find out more

TikTok is Gen Z’s search engine, Instagram copies BeReal, LinkedIn adds a discover feed and Meta updates Reels

TikTok is becoming more than just entertainment, with younger audiences using the platform to search for things to do and places to try.

Find out more