24/7 Community Management Agency

100% Human.

We're an award-winning community management agency based in London and Singapore providing 24/7, worldwide community management by humans for brands and businesses.  

Request a ProposalSee our services

Request a Proposal

hello@imperialleisure.com

London
+44 203 637 2639
Unit 117 372 Old Street
London
EC1V 9LT
United Kingdom
Singapore
+653 129 2832
36 Carpenter Street
Singapore
059915

Our 24/7 Community Management Approach

Onboarding and setup: We start with an onboarding process where we work with you to understand your business inside out. We will create toolkits, knowledge banks and FAQs to ensure that we deal with all customer service queries in a way that works for you.

24/7 customer service: come rain or shine, compliment or complaint, we manage all reviews, messages and comments in a timely manner Where necessary, we escalate queries to a member of your team.

Quality assurance: we monitor and train our agents on a regular basis to ensure quality remains high and your business is represented in the best way possible.

Crisis management: a crisis can strike at any time. We can work with you to develop a crisis management policy and respond to crisis to ensure your business remains protected.

Direct line to your team: you will have a direct line to a member of your so that you can relay any requests immediately.

Reporting: we provide regular reports on our activity for your peace of mind.

You're in good company

  • TikTok For Business
  • All Nippon Airways
  • Twitter
  • Empress 1908 Gin
  • Swatch
  • Laundryheap
  • Kodak Moments
  • British Council
  • Millennium Hotels and Resorts
  • Drambuie
  • Mizuno
  • Bandai Namco

Testimonials

Some words and accolades from our clients and the press.

Name games aside, we have to hand it to Imperial Leisure, the company that executed a new iPhone-centered advertisement aimed at raising awareness for Jaffa oranges.

Engadget

We have worked with Imperial Leisure for over 7 years and for good reason. They are consistently helping us come with innovative and creative solutions to help us achieve our objectives across content production, social media, paid social and even retail.

Kodak Moments

Always enjoyed working with Imperial Leisure. The team are very creative, responsive and supportive with all our needs. We know we can count on them for all of our requirements ranging from global campaign creative development to creating engaging social media content.

They have been extremely accommodating to needs required across the various regions. Requests are always met with a positive attitude and delivered on time.

Millennium Hotels and Resorts

As far as adverts go, this is one of the better ones.

Mashable

From the off, Imperial Leisure demonstrated a strong strategic approach that understood our business objectives and goals. The nimble team backed this up through innovative, creative execution across all channels.

Mizuno

Your work was incredibly well received and really did a great job of introducing the new pack to our distribution network with maximum impact. Thanks again.

Drambuie

 

Our Latest Work

Here is a selection of our latest projects and clients

Laundryheap

We work with Laundryheap to promote their services through advertising, video campaigns and influencer collaborations.

Find out more

Content Marketing for the British Council in Singapore

We are the British Council Singapore's content marketing agency

Find out more

Empress Gin 1908

We work with Victoria Distillers to support them with content creation and online advertising.

Find out more

24/7 Community Managemement Services

Content management

  • Content scheduling
  • Quality assurance
  • Scheduling optimisation
  • Sourcing and managing user generated content

24/7 Customer Service

  • Proactive engagement
  • Management of complaints and reviews
  • Escalation of queries to your organisation

Reporting

  • Regular reports with analysis



 
 

The Latest from our Blog

Ramblings from contributors and the team.

Laundryheap No Laundrette

Laundry-cleaning service, Laundryheap, teamed up with creative agency Imperial Leisure to promote its 24-hour cleaning service.

Find out more

Social commerce has outpaced physical retail in SEA, and Instagram Live’s new scheduling feature may mean more than you think

Social commerce overtakes physical retail in SEA, Instagram Live's new scheduling feature and Facebook shares Discovery Commerce Marketing guide

Find out more

How are brands having fun with Squid Game? Plus, how to stand out in Asia this 11.11 and Vietnamese Tet New Year

How are brands having fun with Squid Game? Plus, how to stand out in Asia this 11.11 and Vietnamese Tet New Year

Find out more