24/7 Community Management Agency

100% Human.

We're an award-winning community management agency based in London and Singapore providing 24/7, worldwide community management by humans for brands and businesses.  

Request a ProposalSee our services

Request a Proposal

hello@imperialleisure.com

London
+44 203 637 2639
Unit 117 372 Old Street
London
EC1V 9LT
United Kingdom
Singapore
+653 129 2832
36 Carpenter Street
Singapore
059915

Our 24/7 Community Management Approach

Onboarding and setup: We start with an onboarding process where we work with you to understand your business inside out. We will create toolkits, knowledge banks and FAQs to ensure that we deal with all customer service queries in a way that works for you.

24/7 customer service: come rain or shine, compliment or complaint, we manage all reviews, messages and comments in a timely manner Where necessary, we escalate queries to a member of your team.

Quality assurance: we monitor and train our agents on a regular basis to ensure quality remains high and your business is represented in the best way possible.

Crisis management: a crisis can strike at any time. We can work with you to develop a crisis management policy and respond to crisis to ensure your business remains protected.

Direct line to your team: you will have a direct line to a member of your so that you can relay any requests immediately.

Reporting: we provide regular reports on our activity for your peace of mind.

You're in good company

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Testimonials

Some words and accolades from our clients and the press.

Name games aside, we have to hand it to Imperial Leisure, the company that executed a new iPhone-centered advertisement aimed at raising awareness for Jaffa oranges.

Engadget

We have worked with Imperial Leisure for over 7 years and for good reason. They are consistently helping us come with innovative and creative solutions to help us achieve our objectives across content production, social media, paid social and even retail.

Kodak Moments

Always enjoyed working with Imperial Leisure. The team are very creative, responsive and supportive with all our needs. We know we can count on them for all of our requirements ranging from global campaign creative development to creating engaging social media content.

They have been extremely accommodating to needs required across the various regions. Requests are always met with a positive attitude and delivered on time.

Millennium Hotels and Resorts

As far as adverts go, this is one of the better ones.

Mashable

From the off, Imperial Leisure demonstrated a strong strategic approach that understood our business objectives and goals. The nimble team backed this up through innovative, creative execution across all channels.

Mizuno

Your work was incredibly well received and really did a great job of introducing the new pack to our distribution network with maximum impact. Thanks again.

Drambuie

 

Our Latest Work

Here is a selection of our latest projects and clients

Laundryheap

We work with Laundryheap to promote their services through advertising, video campaigns and influencer collaborations.

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Content Marketing for the British Council in Singapore

We are the British Council Singapore's content marketing agency

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Empress Gin 1908

We work with Victoria Distillers to support them with content creation and online advertising.

Find out more

24/7 Community Managemement Services

Content management

  • Content scheduling
  • Quality assurance
  • Scheduling optimisation
  • Sourcing and managing user generated content

24/7 Customer Service

  • Proactive engagement
  • Management of complaints and reviews
  • Escalation of queries to your organisation

Reporting

  • Regular reports with analysis



 
 

The Latest from our Blog

Ramblings from contributors and the team.

New Google ad explores power of questions, Instagram playing Favorites, luxury travel motivations shifting

Instagram is developing a new 'Favorites' feature, WhatsApp is to become a business directory and two major new campaigns look at issues around social unity and coded bias.

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Twitter goes edge-to-edge, Facebook x Ray-Ban launches, end of green and amber lists?

Twitter is testing an Instagram-style visual feed, while Facebook and Ray-Ban have entered the shady world of smart glasses. In travel, a British tour operator becomes the first to offer free PCR tests.

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Inauthentic influencers lose trust, seniors stereotype ageing badly, domestic tourism highs and lows

LinkedIn is retiring its Stories feature as it proves irrelevant for its professional users. In hospitality, UK hotels are dealing with a perfect storm of extraordinary demand and thin resources, presenting a challenge for marketers looking at long-term brand perception.

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